Skip to main content

How G-W Increases Customer Satisfaction (and profits) with DIGITAL FIRST Content

Drag-and-drop activity from one of G-W's Tizra-hosted digital textbooks shows how digital-first puts readers first.

For most publishers moving to digital, the best strategy is usually to start with their existing print catalog.  Consultants may deride this as a “shovelware” approach (meaning you’re just shoveling print content online), but the truth is it’s the shortest path to getting live with a good quality product, and beginning the process of learning what works and doesn’t work for your readers.

Once this is underway, however, it makes sense to start thinking more strategically about digital first content.  What do we mean by digital first? We think of digital first content as material that was born digital, i.e, developed from the outset to take full advantage of the possibilities offered by digital delivery, rather than tacking digital features on as an afterthought.

Digital-first content enables publishers to do more for the customer.  For example, educational publisher Goodheart-Willcox (G-W) recently introduced interactive editions of textbooks that include digital-first content such videos, rich animations, interactive diagrams and illustrations, drills such as e-flashcards and games, as well as self-assessments. The company has moved its digital content creation upstream in its production workflow and now begins with digital in mind, teaming book authors and multimedia specialists in close collaboration.

“We are a customer driven company with a rich history of providing excellent quality content,” says Shannon DeProfio, Vice President, Publishing for Goodheart-Willcox. “So when our customers told us they wanted more, we quickly moved to deliver more robust, interactive content that supports their efforts in the classroom and provides a more effective learning resource.”

In support of these efforts, G-W wanted to leverage their strong in-house digital team and subject-matter expertise, while avoiding the distraction of unnecessary software development.  Going beyond their initial efforts to take books online, G-W is now using the Tizra digital publishing software to create interactive editions that bring together a wide range of internally and externally developed digital-first content, including content from its companion websites and online courses.

“With Tizra, we can put our digital assets exactly where they need to be and can control who has access very flexibly,” said Julia Seliga, G-W’s Digital Media Manager.  “What it comes down to is Tizra helps us build the kind of engaging and exciting products customers love.”

So why should you think about digital first?  Here are some points to consider:
  • Digital-first content makes all kinds of content more engaging, and makes educational and professional content more effective.  Readers stay involved longer, and come back more often, helping you to build your online audience.
  • As competition and the pressure to lower prices increase, providing a premium experience through digital-first content allows you to maintain your profit margins and even increase them;
  • As consumers fully adopt digital technologies throughout their day, in the form of games, consumer websites and other high-production-value digital experiences, their expectations get steadily higher for levels of interactivity and rich media;
  • More and more leading publishers are making the strategic choice to provide digital-first content.
To learn more about how Tizra can help you deliver digital-first content or request a demo, contact us today.  Or, read the full Goodheart-Willcox case study here.

Comments

Popular posts from this blog

Technical Podcasts

If there is something the web as surely changed, it was the way that software engineers need to work. It is now a crucial aspect of our work to be able draw from the huge internet knowledge base out there in an efficient way to get to the right answers. Part of that information extraction is related to the keeping-up-to-date effort that every developer is required to accomplish to continue to be productive. While previous a software engineer could rely mostly on print material, nowadays we need to rely as well on content available on the net. Podcasts are such a source that can bring an amazing amount of information to the mix of knowledge one needs these days. If you are a software engineer and have not jumped into the podcast wagon yet, I suggest you do so. Here is a list some technical podcasts that we hear at Tizra: The Java Posse : a fantastic podcast on Java development. Containing news info update, analysis of tools, overall software development discussions. Software as She Dev...

The importance of continuous integration

Leading a team of developers in the effort of building a robust, quality software product should involve the establishment of some process and tools to assist the team effort and serve as a safety net for the errors of getting people to work together. Continuous integration is, I believe, a crucial element of that process. Introduced by Martin Fowler and Matt Foemmel (see article Continuous Integration ), continuous integration establishes the practice of frequent integration of work developed by the several team members verified by automated build and testing of integrated code within a clean sandbox. This practice is valuable for several reasons: It promotes the development of a clear process of building/deployment independent of any specificity of developer's platforms. Code that exists on a single platform only is bound to become dependent on specific aspects of that platform without anyone really noticing the dependencies until trying to port to other platforms. The existence ...

Pure Coolness

I have seen far from all the talks here, but from what I've seen and the buzz that I've heard the winner of the "coolest presentation award" was Manolis Kelaidis. He showed a paper e-book device that he's been prototyping. By means of conductive ink traces, a person touching a button on the page can trigger an action by an embedded processor.  He had a book where pads on the page triggered actions on his laptop: going to web pages, playing songs on iTunes, and so forth.  It  was a hand-bound Bluetooth book! There's clearly a huge expense still involved in platform building and so on, but everything he did is compatible with contemporary printing technology, using inks that are commercially available (not experimental). Other developments in printable circuitry play into this as well: printable batteries, printable electronic components,  printable speakers. Of course this is a technology, not a solution, and there's a huge chain of associated requirements ...