Skip to main content

How G-W Increases Customer Satisfaction (and profits) with DIGITAL FIRST Content

Drag-and-drop activity from one of G-W's Tizra-hosted digital textbooks shows how digital-first puts readers first.

For most publishers moving to digital, the best strategy is usually to start with their existing print catalog.  Consultants may deride this as a “shovelware” approach (meaning you’re just shoveling print content online), but the truth is it’s the shortest path to getting live with a good quality product, and beginning the process of learning what works and doesn’t work for your readers.

Once this is underway, however, it makes sense to start thinking more strategically about digital first content.  What do we mean by digital first? We think of digital first content as material that was born digital, i.e, developed from the outset to take full advantage of the possibilities offered by digital delivery, rather than tacking digital features on as an afterthought.

Digital-first content enables publishers to do more for the customer.  For example, educational publisher Goodheart-Willcox (G-W) recently introduced interactive editions of textbooks that include digital-first content such videos, rich animations, interactive diagrams and illustrations, drills such as e-flashcards and games, as well as self-assessments. The company has moved its digital content creation upstream in its production workflow and now begins with digital in mind, teaming book authors and multimedia specialists in close collaboration.

“We are a customer driven company with a rich history of providing excellent quality content,” says Shannon DeProfio, Vice President, Publishing for Goodheart-Willcox. “So when our customers told us they wanted more, we quickly moved to deliver more robust, interactive content that supports their efforts in the classroom and provides a more effective learning resource.”

In support of these efforts, G-W wanted to leverage their strong in-house digital team and subject-matter expertise, while avoiding the distraction of unnecessary software development.  Going beyond their initial efforts to take books online, G-W is now using the Tizra digital publishing software to create interactive editions that bring together a wide range of internally and externally developed digital-first content, including content from its companion websites and online courses.

“With Tizra, we can put our digital assets exactly where they need to be and can control who has access very flexibly,” said Julia Seliga, G-W’s Digital Media Manager.  “What it comes down to is Tizra helps us build the kind of engaging and exciting products customers love.”

So why should you think about digital first?  Here are some points to consider:
  • Digital-first content makes all kinds of content more engaging, and makes educational and professional content more effective.  Readers stay involved longer, and come back more often, helping you to build your online audience.
  • As competition and the pressure to lower prices increase, providing a premium experience through digital-first content allows you to maintain your profit margins and even increase them;
  • As consumers fully adopt digital technologies throughout their day, in the form of games, consumer websites and other high-production-value digital experiences, their expectations get steadily higher for levels of interactivity and rich media;
  • More and more leading publishers are making the strategic choice to provide digital-first content.
To learn more about how Tizra can help you deliver digital-first content or request a demo, contact us today.  Or, read the full Goodheart-Willcox case study here.

Comments

Popular posts from this blog

Tizra Upgrade Provides a Crisper, More Interactive E-Reading Experience

In the print world, when you think about a reader’s user experience, you consider factors like the size and weight of a book, paper quality, typeface, layout and design.  Moving to digital, some of these factors still hold true, but others are replaced with concerns such as speed, intuitive controls, cross-platform compatibility, plus as with any human interface, a host of intangibles.  We’re always working to make the Tizra reading experience crisper, easier, and less distracting, because happier readers mean happier publishers. Tizra reader upgrade makes it easy to enhance content with interactive lightbox effects. The update builds on Tizra’s ability to provide usability and compatibility across all the most popular web browsers and viewing devices, and is now available to all Tizra customers. Enhancements include:   Speed -- e-reading should be as crisp, fast and simple as turning a page. Your readers are not going to tolerate delays waiting for cont...

See Tizra at the Frankfurt Book Fair

Guten Tag! If you are attending the Frankfurt Book Fair and thinking about your digital publishing strategy, we’d like to meet with you to tell you about all the great things happening at Tizra including: Our recent partnership with HighWire to power their Folio ebook platform (see below) How Goodheart-Willcox uses Tizra to create digital first content Exciting new features such as an improved e-reading experience , new mobile responsive design templates , and new APIs for faster uploading and better design integration Plus, some big news we can't tell you about until the show! Find Tizra at: The American Collective Stand Hall 8.0 S31 or email us at carlos.martinez@tizra.com to arrange a meeting. Please join us in congratulating HighWire on the launch of Folio! Built on the HighWire Open Platform and leveraging Tizra for ebook integration, Folio is a flexible, scalable, ebook solution, providing a user-friendly, intuitive reading experience t...

The Secret to Online Ebook Discovery

We have talked about three of the 10 Factors to Consider when Developing your Digital Publishing Strategy , including audience , selling direct , and monetization . Today, we tackle discovery. The way readers discover new books and content is changing and this is happening not just in the consumer trade publishing business. Discovery is moving from bookstores and face-to-face conversations to online discovery and referrals through social networks, and, as a recent study from Bowker Market Research shows, this is true even of ebooks.  In fact, O'Reilly Tools of Change published findings in 2013 to show that 39 percent of their sample discovered books online, 27 percent through an online publication, and 14 percent through social media.  So what does this mean for publishers? It means rethinking your marketing strategy to focus more on online discovery. Here are 5 Strategies for Improving your Online Ebook Discovery: 1. Search Engine Optimization - a tric...